Cybersecurity and Cybercrime

Hi there again, it has been quite a few busy months for us here at Astiostech Group of Companies. We recently did a joint venture with a company which specialises in Cybersecurity and Cybercrime. Here are some preliminary information about the services we offer. Hope this helps and if you need more information, give us a shout.

Dialer Solution for Contact Center

We have recently deployed an open source dialer solution called AstiosDialer, yup customised to a clients requirement for a large client. This solution now is available in a hosted platform and on premise.

About the dialer:

1. 4 types of dialer mode
2. Multi-level IVR
3. Multi-tenant
4. Multi language
5. Supports inbound, outbound
6. Agent management
7. Queue management
8. Campaign management
9. Default dashboards
10. Comprehensive reporting
11. Calendar (for call backs)
12. Call disposition (efficient tracking for sales and collection based campaigns)
13. Data encryption
14. Full call centre features - agent login/ logoff, pause codes, ACD, call recording, etc

Integrations:

• Core banking system
• CRM
• SAP
• ERP
• Social media
• Chat
• Email
• SMS
• Any Database
• CSV, Excel, Text

Customisation:

• Dashboard
• Agent panels
• White label
• Web forms
• Reports
• Work flow