We have recently deployed an open source dialer solution called AstiosDialer, yup customised to a clients requirement for a large client. This solution now is available in a hosted platform and on premise.
About the dialer:
About the dialer:
- 4 types of dialer mode
- Multi-level IVR
- Multi-tenant
- Multi language
- Supports inbound, outbound
- Agent management
- Queue management
- Campaign management
- Default dashboards
- Comprehensive reporting
- Calendar (for call backs)
- Call disposition (efficient tracking for sales and collection based campaigns)
- Data encryption
- Full call centre features - agent login/ logoff, pause codes, ACD, call recording, etc
Integrations:
- Core banking system
- CRM
- SAP
- ERP
- Social media
- Chat
- SMS
- Any Database
- CSV, Excel, Text
Customisation:
- Dashboard
- Agent panels
- White label
- Web forms
- Reports
- Work flow
