Our work code modules enables agents to key in a code during a call for classification.
You can define as many work-codes as you like.
Example: Code 200 = Enquiry for product A
Example: Code 201 = Enquiry for product B
Example: Code 301 = Enquiry for sales support
Agents can key in the work code during a call without the remote end hearing any DTFM tones on the line. In case the agent forgets to enter the work-code the system can call back the agent and ask the agent to enter the work-code for the previous call.
The call center supervisors can create work code reports easily via web based interface.