Customised Call Center Dashboard
We created a very flexible framework which allows us to build customised dashboards in a very quick and affordable way.
All our dashboards are browser based and can be viewed on a supervisors notebook/desktop or projected on a wall in the call center.
The below dashboard was created for a bank in Malaysia and displays:
- 17 queues divided into 6 queue groups
- Thresholds are configurable for SLA
- Calls Waiting
- Agents
- Agents Busy
- Call Center Max Wait time
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