BCP: Hosted Call Centre, Helpdesk and Service Desk

Astiostech Sdn Bhd is offering a BCP telephony solution for call centre, contact centre, Helpdesk and service desk.

Our solution is easy to setup. Two options are provided, these options are:

1. Forward your number to our assigned DID for your organisation
2. We will provide you a new DID for your users or customers to call.

To know more, client on the link below:

https://www.astiostech.com/astiosbcp/

With this solution, agents can work from home or work from a BCP site. We provide features such as:

• Inbound/ outbound
• Call Recording
• IVR
• ACD
• Call queue
• Realtime wallboard
• Call centre reports
• Supervisor features (Spy, Whisper)
• Other call centre standard features

Agents will use a soft phone to connect to our BCP solution via a secured connection.

If you have any questions, please do email us at info@astiostech.com and we will get in touch with you within 1 working day.


We now are catering this service for Banking, Insurance, Government, F&B and Utilities and we are expanding to Singapore and Thailand.

Dialer Solution for Contact Center

We have recently deployed an open source dialer solution called AstiosDialer, yup customised to a clients requirement for a large client. This solution now is available in a hosted platform and on premise.

About the dialer:

1. 4 types of dialer mode
2. Multi-level IVR
3. Multi-tenant
4. Multi language
5. Supports inbound, outbound
6. Agent management
7. Queue management
8. Campaign management
9. Default dashboards
10. Comprehensive reporting
11. Calendar (for call backs)
12. Call disposition (efficient tracking for sales and collection based campaigns)
13. Data encryption
14. Full call centre features - agent login/ logoff, pause codes, ACD, call recording, etc

Integrations:

• Core banking system
• CRM
• SAP
• ERP
• Social media
• Chat
• Email
• SMS
• Any Database
• CSV, Excel, Text

Customisation:

• Dashboard
• Agent panels
• White label
• Web forms
• Reports
• Work flow

The wonders of Nagios

If you're watching your satellite TV on your mobile via 3G, know this, Nagios is monitoring the entire system that makes this possible :)

We have created an awesome solution that enables service providers to monitor the infrastructure that provides such an awesome facility.

Kudos to our Nagios team!