Cool softphone that well behaves with Asterisk

Yet another well behaved piece of software working nicely with Asterisk.

Do you want a softphone that:

1. Built entirely on a web browser
2. Built on Java
3. Has hundreds of API integrator's
4. Supports SIP, QoS, HTTP tunnel, g729 and g722
5. Has any features you want it to have from Asterisk
6. Integrates well with CRM solutions
7. Works like a charm on Call Centre's
8. Agents need not change screens for CRM reference
9. Ability to chat from a single web instance

Then you want to look at our Hayibo! web based softphone:

Customised Call Center Dashboard

Customised Call Center Dashboard

We created a very flexible framework which allows us to build customised dashboards in a very quick and affordable way.

All our dashboards are browser based and can be viewed on a supervisors notebook/desktop or projected on a wall in the call center. 

The below dashboard was created for a bank in Malaysia and displays:

• 17 queues divided into 6 queue groups
• Thresholds are configurable for SLA
• Calls Waiting
• Agents
• Agents Busy
• Call Center Max Wait time
• 
  

Work - Code with Asterisk

Work - Code with Asterisk

Our work code modules enables agents to key in a code during a call for classification.

You can define as many work-codes as you like.

Example: Code 200 = Enquiry for product A

Example: Code 201 = Enquiry for product B

Example: Code 301 = Enquiry for sales support

Agents can key in the work code during a call without the remote end hearing any DTFM tones on the line. In case the agent forgets to enter the work-code the system can call back the agent and ask the agent to enter the work-code for the previous call.

The call center supervisors can create work code reports easily via web based interface.

Dynamic real-time agent / queue assignment

Dynamic real-time agent / queue assignment

In a standard Asterisk based call centre system, agents need login into the queues manually. If the agents have to work in multiple queues at the same time he or she needs to login / logout into all this queues either via feature codes or by pressing fix pre-programmed buttons on the phone. 

The situation get's even more complex if the individual agent does not work always in the same queues. On top of this there is no possibility for a supervisor to dynamically re-arrange agents in realtime. 

Example: 
The supervisor realises that the english queue is full and that the wait time is above the desired SLA thresholds. 
What would the supervisor like to? 
He would like to have a web-based tool where he can simply login, and assign additional free agents to the english queue in realtime. The added agents do not need to login / logout out of the system to make the changes effective. 



The Dynamic real-time agent / queue assignment module communicates with Asterisk in the background and arranges the necessary queue login / logout tasks automatically.

A unique resort on a unique island - Asterified

I am very excited about the recent domination to Asterify a Malaysian premier resort!. We recently converted the entire resort to Asterisk. With over 300 rooms, Pangkor Laut Resort is an exclusive private island owned by YTL Hotels. 

We have integrated Asterisk with its PMS system and the feedback we receive from their users is simply awesome!.

We have a good mix of analog phones and IP phones scattered throughout the island. The implementation was done over a duration of 3 weeks, inclusive of the API development and testing for their PMS system.

The switch over was done sharp midnight, and as usual, Asterisk went online without any glitches...

Don't you just love Asterisk?! 

Well Done and Thank You 2012 and Welcome 2013

Wow, the year just went by in a flash. Many exciting new things happened. Life just got better and will even get better in the years to come. We just got some awesome solutions up and running on Asterisk.

Something real cool, Dynamic real-time agent/ queue assignment, Work code management and Dashboards. Click on the link to find out more.

You will be amazed on what else can be done with Asterisk.

New Oil & Gas Yard Asterisk Deployment Project

We have yet another project with beautiful Asterisk. This solution now will be deployed in a yard at an Oil & Gas company. Yes, with over 400 extensions, multiple Telekom's providers, SIP trunk back to HQ and the list goes on....

Some old pending updates...

Hi Folks,

Wow... it has been a while since I had the chance to update again.

Many good things happened in the last couple of months in our organization. As the saying goes, the bus will continue to move on...

I recently spent my 10th year anniversary at a really nice place...

The wonders of Nagios

If you're watching your satellite TV on your mobile via 3G, know this, Nagios is monitoring the entire system that makes this possible :)

We have created an awesome solution that enables service providers to monitor the infrastructure that provides such an awesome facility.

Kudos to our Nagios team!

Asterisk is now in the larger banking environemnt

Wow, it's been a while since I had written anything....

Anywho ..... We just closed a banking IPPBX project. The bank has many branches throughout Malaysia and an overall of 2000+ users.

We've got back-end integration into the banking system and future planning of integrating Asterisk for automated self-help services for their customers using our very flexible IVR.

If you would like to know more about this project, drop me an email.

Something on a lighter side of life!

Something really cool is happening this 8th February in Kuala Lumpur Malaysia. If you're in the neighborhood, stop by and check this out ... You will have a blast!!!

Check it out --> WOPG

Dearest wife got the boys a nice X-mas present.... A nice father and son activity for the many coming weekends :-)

Christmas is around the corner

Is that time of the year again. A warm and nice feeling oozes through your body, listening to the beautiful X-Mas carols, with friends and family, kids playing, exchanging gifts, wine, turkey, ... hrmmm can't wait for the 24th December to arrive. Have a good festive season everyone!

A new chapter for Enterprise Infrastructure and Network Monitoring with Nagios

We made Nagios look sexy and cool. With over 4000 hosts to monitor, ranging from switches, routers, firewalls, load balancer to monitoring ISDN link status, RTA, IPSLA, performing backup and restore of configuration files, databases, various flavors of OS's from Windows, Linux, AIX, SUN OS.

Our customer requested for a unique management interface, where a GUI is created with static pre-defined templates with host specific information and service checks, a customized dashboard, extra functionality and a detailed reporting engine that can produce reports such as multiple host and a selection of services in a single report, multiple hosts and multiple services.

It took us around 4 months to get this up and running. Now Nagios is live and running as smooth as a road runner .. Beep Beep!







Here is a sample of the dashboard and management interface that was developed in-house.. cool eh!

Yet another interesting day with Asterisk

I just sent out a proposal on Asterisk for a customer that requires a mobility solution for their internal users. What does this Cisco glorified definition mean? Simply this, a communication solution that allows users on mobile phones with SIP clients to connect back to their office IPPBX using either 3G or wireless internet (WIFI) connection.

This is quite interesting, as the solution design needs to take in, consideration of security, now no one wants to place an IPPBX out there without any protection, just imagine how many port scanners are running out there! We put in a routing server behind a firewall, which does SIP routing for authenticated phones.

With this solution, imagine the cost savings to and from international locations.

Happy selling Asterisk folks...

PS: Pretty soon, I will be writing something really cool about Nagios, what we have developed and where we plan to take it!

TechDay-Asia 2012

Techday Asia is currently the only Asterisk IP-Telephony Business conference in the World. After a successfull turnout earlier this year at its inauguration in Kuala Lumpur Malaysia, we decided to have it Bigger, Better and Further.
This coming Techday Asia will be a roadshow Asterisk Business conference that will be held in Singapore, Malaysia and Thailand from 27. Feb - 2. March 2012

Mygosscon

Visit us at this years MyGOSSCON 2011. We will be there with our Partner Strateq.

Event-Website: MyGOSSCON

Asterisk is going super secure with Intuit

Just finished an interesting meeting with our business partner. We now have the ability to secure Asterisk, IP Phones, and many other components. Looks like this would be another giant leap for Intuit in IPPBX deployments.

Stay tuned for more details ...

Client Appreciation Night

Intuit recently hosted her client appreciation night with an awesome Swiss band - Starch. We had this event at 2 locations, both back to back :) Here are some shots for those that could not make it.

How to Sell an Asterisk IPPBX solution, a sales person's guide

Ok, now after a long long time, I have decided to finally get something moving here. It's just been too long since I had the time and opportunity to write. We are looking at a Sales person's guide into selling Asterisk IPPBX, either for an office solution, call centre solution or specific components.

Firstly, we will concentrate on just a simple office solution, now this is further expanded into 2 to 3 categories.

a. Basic - With normal office requirements

b. Advance - With high availability and back end integration

c. Customized - With multiple locations, high availability and integration

Very likely, you will be confronted with 2 different scenario's. 1st scenario would be the easiest, a green field approach. All you need to do is understand the following information from your client:

1. Total amount of users

2. Total amount of incoming lines (analog or PRI)

3. Are there SIP trunks to low cost providers (pay attention to this as some of them will require specific codes for SIP trunks)

4. Features

Will all this basic information, now you would be able to cook up a really attractive proposal for your client.

An IMPORTANT point to remember: Do not cut down on hardware specifications to bring down the costs, as this will result in unwanted quality issues which will be time consuming and difficult to identify.

Another update

Finally.... Intuit is out with a new product ... we are a bunch of proud Intuiters with this new launch... something real cool ... a softphone that can work the way you want your softphone to work.

With full customization and cool features like passwords, central admin control, voice and video recording, just to name a few.

Check it out and let us know what you think!

Have a good weekend!

Dragonfly-Ziggy Marley <--- Click on this

everybody's worried about time
but i just keep that shit off my mind
people living on twenty four hour clocks
but we're on a ride that never stops

hey mister bee the world change but you remain the same
and i wonder how you'll survive with the environment going down the drain
hey miss dragonfly i see you look at me with your beautiful eyes
you must be wondering what type of creature am i

a dog looked at me and said ziggy why can't we trust man
puss and me get together why can't you all just understand
an old tree stood there silently listening to every word we said
as a tear fell he cried what type of creature is man

i said hey mister tree the world change but you remain the same
and i wonder how you survive with the environment going down the drain
hey miss butterfly I see you look at me with your beautiful eyes
you must be wondering what kind of creature am i
you must be wondering what kind of creature am i

everybody's worried about time
but i just keep that shit off my mind
people living on twenty four hour clocks
but we're on a ride yes we're on a ride we're on a ride that never stops

hey mister bee the world change but you remain the same
and i hope you'll survive with the environment going down the drain
hey miss butterfly i see you look at me with your beautiful eyes
you must be wondering what type of creature am i
you must be wondering what type of creature is man

http://www.youtube.com/watch?v=eaVxcpefX-0

Internet Explorer 8

Well, hello again people. This is really something interesting. I recently upgraded my IE in Vista to version 8.

Turn on's:

1. The overall performance of my IE was really good.
2. Liked the privacy browsing
3. Loads much faster that the previous version and much faster than Mozilla.

Turn off's:

1. Slowed my computer down -- and I mean really slowed it!
2. Tried some of the fixes from the MS Support site -- with no results
3. Almost crashed my computer -- Luckily I had system restore activated


Morale:

You would think that simply upgrading Internet Explorer would not cause an issue -- note that the way the browser integrates with the OS is as if it is the OS. I would strongly encourage backing up all your files before trying to upgrade anything.

Best is to wait till the commercial version has been released --

Great Place for Dinner #1

Hi again, sorry for not updating my blog for sometime, just been plain busy. Well, recently, we had dinner at this really cool set up somewhere in Changkat Bukit Bintang. Its called Bermuda and Onion - Besides BOM BRAZIL.

This restaurant is for those of you that like to eat pork. They serve a variety of pork dishes, served Italian style. The chef is a very friendly and quite a hilarious chap.

The pricing there is not too expensive and the environment there is cozy. A good place to wine and dine.

I would definitely not recommend this place to my enemies :)

Vista Easter Egg

Before I share this information, I must tell you that I found this kewl thing while google-ing for some other stuff. Amazing eh? What you can find on the web!

Here we go!

1. Open dos prompt - Start-Run and type command
2. Goto the root of C:\ "you can do this by typing cd\ and hit enter
3. At the root, type edit "filename".bat - Filename ---> Replace it with what ever turns you on :)

Copy and paste the following

cd\
aurora.scr /p65552

4. Save the file
5. In windows explorer, search for the newly created file and copy it onto your desktop
6. Double click that file and see what happens - something really kewl
7. To exit "Press "Alt" + "F4" simultanoeusly without the + sign :)

ENJOY!

Sunway Lagoon

Too much of chlorine in the eyes

I tell you, this game is bad man...try this out ... the world literally spins around you. But try it at a safe location. We do not want to see anyone getting hurt

My eldest son Nishan, just loves the water...we had to bribe him to get him out to have lunch

Langkawi Trip

Can I be a Photographer?

Only a pair of parrot in the bird cage and they called it "Bird Park"

Looks like someone I know :)

A very very very sad fish

What can I say ... He's enjoying him self

In the plane

We like challenges!

Thus far; we managed to successfully implement any customization requirements from our customers. We have yet to find a particular request that we could not fulfill. If you have some strange idea of how you want to implement Asterisk or Nagios in your organization or a specific customized feature for your organization, bring this challenge to us.

We have integrated Nagios with various monitoring tools out there; and some of them are from the big boys -- Guess what? the customers have now replaced "the big boys" with Nagios -- Kewl no?

I just love it, customers love it. It's all about choices. It's all about the freedom to choose. It's all about what you want us to do for you -- something "the big boys" need to comprehend. Today's demanding economy no longer sees dictatorship from vendors to customers, but rather, a solution requirement that is customer driven!

Open source in general provides us with that platform. With its open architecture and framework, we can achieve what others refer to as "wish list"....

If you have something to share about your experience with Asterisk and Nagios or anything related to OSS, do leave your comments :)

Intuit's Pool Nite #3

"Al Capone" of Intuit ... Daniel Ali

Azwin ... Another player

Good ol old fashion photography... Henry doing his best!

Intuit's Pool Nite #2

Not too sure I should comment on this photo ... :)

Wow .. an actual shot of number 10...

Our ever happy and cheerful VP of PMO - Frank

Intuit's Pool Nite

Boys at the table ..

Our multi talented Consulting Engineer .. He told us that he did not know how to play... In the end, he whopped out butts!

Yours truly, finishing touch .. lost the game anyway :(

zoIPer: Asterisk Soft Phone

Well, this is a kinda late posting...hehehe ...well actually I just got this blog up and running. We installed the soft phone on my laptop and tried using the features of the software. To my amazement, the line quality is superb - I'm on streamyx line.

I called a few of my customers using VOIP, and in fact told them that I am calling using VOIP. The feedback that I got was very encouraging. The line was very clear and there were no interruptions.

Zoiper 2.0 Free (previously known as Idefisk) is a light application that provides basic and advanced VoIP functionalities at the cost of a click. Download for free.

Take a quick look at the advanced features of Zoiper Free:

• T.38 Fax support
• STUN support
• Various codec support
• Multiple accounts
• Adaptive Jitter buffer
• Echo cancellation
• Multilanguage support
• Portable storage device support
• More!